LOXSTOK GROCERY DELIVERIES & SUPPORT
Delivery for UNITED KINGDOM
Food Fresh food 2 to 3 working days, (Limited locations)
Food and items with long or no expiry date ( line stock) 3 to 5 working days.
Flat rate £5.99
Commercial items delivery in 1 day (Surrey) non limited time . Loxstok Ltd Contracts, Cleaning Services Monthly. Flat rate £7.00
International deliveries: (Limited Countries)
Food (with long expiring date, line stock) from 5 to 10 working days.
Any another items with no expiring date 5 to 10 working days.
Please be aware that additional cost may be incurred depending on your country of residence with regards to post collections
Flat rate £15
Our refund and policy
In addition to your statutory rights under consumer laws in the United Kingdom, we have a policy. Under our policy, within 30 days after you have received your products from us, if you are not entirely satisfied with them you can return them to the Branch from which you bought them (or where return to the original Branch is no longer reasonably possible, then you can return them to your nearest Branch) together with your proof of purchase and we will refund you or replace/exchange the returned items even though you may no longer have a right under law for us to do so. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where adequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with a Loxstok Ltd gift card or vouchers for the equivalent value of the returned items. Our policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and flowers and made to order or personalised items.
Your legal rights
Your other legal rights to refund, repair or replacement under consumer laws
Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for purpose and they must be of satisfactory quality. If we supply services to you, then we must supply them with reasonable care and skill.
During the expected lifespan of the product your legal rights under consumer laws in the United Kingdom entitle you to the following:
- up to 30 days: if you have changed your mind about the product you have purchased then unless the product is faulty, you have 30 days to return it in its original condition e.g. kept in the original packaging and labels and is undamaged and unused.
- Online purchases: Customers must inform the retailer that they wish to cancel within 14 days of receiving the goods. Customers then have 14 days to return the goods once the retailer has been informed. Refunds will be given within 14 days of receiving the goods back.
- Under consumer laws in the United Kingdom, if your product is digital content (for example music, DVDs or computer software), if it is faulty, then you are entitled to a repair or a replacement or if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
There may be some exceptions to these rights such as for those products and services listed below where, for reasons of hygiene, safety or under law we are not able to refund or exchange items unless faulty, not as described, not fit for purpose or of satisfactory quality: Chilled and Frozen Products (including Food Made To Order); Baby Food and Milk; Gift Cards, Vouchers and e-top ups; Fireworks; Lottery Tickets and Scratch Cards; Tobacco, Cigarettes, Tobacco Products and Cigars; unsealed DVDs, CDs or Video Games, Unsealed Earrings or Hair Accessories; Unsealed Bedding.
Cancellation rights
Details of our Loxstok policy as well as a description of your rights to refunds, repairs or replacements as described above within this section
You have additional rights of cancellation if you order products online.